In March 2020, the Conteq company announced completion of the project on B2B implementation and the intranet portal in BDO Unicon Outsourcing. The project was aimed at creating safe and convenient environment for interaction of staff of BDO Unicon Outsourcing with clients of the company. The B2B portal was implemented on the Microsoft SharePoint Online platform that allowed to unroll "an internal resource", the intranet portal helping to increase the involvement and loyalty of employees to the company.
According to the company, the needs for deployment of B2B of the BDO Unicon Outsourcing portal related to the fact that previous files and documents sharing system was based on file hosting through SFTP, the portal of the head office and e-mail. As a result, employees had to spend a lot of time searching for necessary documents and switching between different windows.
Also, workers and clients of BDO Unicon Outsourcing needed to support the job regulations with documentation through convenient modern technologies instead of bureaucratization of processes. Therefore, an effective control system of tasks management and instructions on work with clients was required for the company. Specialists of the Conteq IT company offered to develop the B2B portal and the intranet on the Microsoft SharePoint Online platform, which perfectly met the requirements of BDO Unicon Outsourcing.
Thus, the B2B portal automated the routine transactions of the employees connected with customer interaction. This solution allows to edit files together with clients and store important data in a common information space. Time spent on searching for necessary files and documents and their current versions has also been significantly reduced. Besides, the new information space allows to exchange and work safely with files, to appoint tasks to the staff of BDO Unicon Outsourcing and their clients. Also, leaders had an opportunity to control the tasks accomplishment in a system, to trace degree of load and performance of specialists.
The solution allows to organize work areas for each client, considers their organization structure and saves history on work with each separate legal entity from group. As for access to the portal from clients, authorization on the website is performed using Microsoft account. Upon authorization, the client receives the direct reference or the e-mail with the invitation from the administrator of the portal from BDO Unicon Outsourcing. Also, the leaders of the Conteq company created a multi-level structure of data storage and access to it. The objects containing data have unique identifiers, but the tree structure remains. It was the most large-scale part of the B2B portal project.
In turn, the intranet portal allowed to create the unified communication channel and provide the centralized access for staff to up-to-date information in BDO Unicon Outsourcing. Thanks to the portal, the company launched a corporate newspaper where the staff of BDO Unicon Outsourcing can quickly publish and read information on important events in the company. Besides, the company organized a corporate Wikipedia, a large-scale Knowledge base on the intranet to store public documents, regulations, instructions and other text and graphic materials of the BDO Unicon Outsourcing.
Thanks to the B2B and the intranet portals, BDO Unicon Outsourcing company received effective tools with a lot of communication services directed to quality improvement of customer service and the team unification. Besides, the interface of solutions corresponds to the BDO Unicon Outsourcing brand beech and deals with the issues related to the user experience.
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